General Services

Q: What services does Swoon Group offer?
A: Swoon Group provides a range of services, including cleaning, home detailing, catering, project management for home maintenance, and concierge services.

Q: Do you manage holiday homes?
A: Yes, we specialise in professional holiday home management, including cleaning, styling, maintenance, and ensuring a seamless experience for both guests and homeowners.

Q: What is the minimum cost for hiring your staff?
A: Our minimum staff cost is $35 per hour per person.

Q: Do you offer sustainable cleaning and detailing services?
A: Yes, we promote the use of reusable products to minimise waste and reduce costs, aligning with our commitment to sustainability.

Concierge and Spa Services

Q: What concierge services do you offer?
A: We provide tailored solutions, including home management, spa services, catering, and event coordination, ensuring a luxurious and stress-free experience.

Q: Can you tell me more about your spa services?
A: We partner with Mandara Spa to offer premium spa services, including massages, wellness treatments, and more.

Bookings and Cancellations

Q: What is your cancellation policy for cleaning and other services?
A: We require at least 48 hours’ notice prior to a scheduled service. Cancellations made within 24 hours may incur a fee.

Q: How do I book your services?
A: You can book through our website, via email, or by contacting us directly. We will confirm the details and provide a personalised plan.

Special Projects and Weddings

Q: Do you offer services for special events?
A: Yes, we assist with event styling, catering coordination, and concierge services for special occasions.

Q: Can you work with external planners or vendors for events?
A: Absolutely. We collaborate with event planners, including Natasha, and external vendors to ensure a seamless and cohesive event experience.

Contact and Collaboration

Q: How can I get in touch with Swoon Group?
A: You can reach us via our website, phone, or email. We also encourage our trade suppliers and partners to reference Swoon Group online to improve visibility.

Q: Can I collaborate with Swoon Group as a vendor or supplier?
A: Yes, we welcome partnerships that align with our values and services. Please contact us with your proposal.