Terms and Conditions

ACCEPTANCE OF TERMS

By engaging the services of Swoon Group Pty Ltd ("the Company"), you ("the Client") agree to the following Terms and Conditions for the provision of cleaning, home concierge, property management, and maintenance services for your holiday homes.

SCOPE OF SERVICES

The Company will provide the Client with cleaning, home concierge, property management, and maintenance services as agreed upon in writing, which may include but are not limited to: general cleaning, laundry, gardening, property inspection, guest check-in and check-out, maintenance coordination, and booking management.

SERVICE RATES AND PAYMENT

3.1. The Client shall pay the Company for services rendered based on the rates and fees quoted.

3.2. Payment is due within 14 days of receipt of invoice, unless otherwise agreed upon in writing. The Company reserves the right to charge interest on overdue invoices at a rate of 2% per month, compounded monthly.

3.3. The Company reserves the right to adjust its rates and fees with 30 days' written notice to the Client.

3.4. Rates and fees provided in the initial quote represent the entirety of pricing communications; no additional statements of pricing will be issued.

CANCELLATION AND RESCHEDULING

4.1. The Client may cancel or reschedule a service appointment with at least 48 hours' notice prior to the scheduled service date without incurring a cancellation fee.

4.2. If the Client cancels or reschedules a service appointment with less than 48 hours' notice, a cancellation fee of 50% of the scheduled service cost will be charged. For cancellations or rescheduling with less than 24 hours' notice, the cancellation fee will be 100% of the scheduled service cost.

ACCESS TO PROPERTY

5.1. The Client shall provide the Company with access to the property and any necessary keys, codes, or security information required to perform the services. The Company shall maintain the confidentiality and security of all access information provided by the Client.

5.2. The Client is responsible for ensuring that all necessary access arrangements are in place before the scheduled service time.

5.3. The Company may grant access to the property to its employees, subcontractors, and authorised service providers as required to perform the services, and shall be responsible for ensuring the appropriate handling of access information.

LIABILITY AND INSURANCE

6.1. The Company shall maintain general liability insurance and workers' compensation insurance for its employees.

6.2. The Company will not be liable for any damage, loss, or injury caused by its employees or subcontractors, except for damage or loss caused by negligence or willful misconduct.

6.3. The Client shall maintain appropriate insurance coverage for their property and contents.

6.4. The Company shall not be liable for damage resulting from wear and tear, pre-existing conditions, or third-party services arranged directly by the Client.

ENGAGEMENT OF SWOON STAFF

7.1. The Client agrees not to engage Swoon Group staff privately for cleaning or any other services outside of the Company's operations.

7.2. All staff are trained and skilled by Swoon Group to ensure the highest level of service, safety, and quality control.

7.3. Any attempt to engage Swoon Group staff independently may result in termination of services and legal action where applicable.

FORCE MAJEURE

Neither party shall be held responsible for any delay or failure in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, or government actions. This includes but is not limited to cyclones, floods, or other natural events specifically impacting holiday homes and property access.

TERMINATION

Either party may terminate this agreement with 30 days' written notice to the other party. Termination shall not relieve the Client of any outstanding payment obligations.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates.

AMENDMENTS

These Terms and Conditions may be amended or modified only by a written agreement signed by both parties.

ENTIRE AGREEMENT

These Terms and Conditions, along with any written agreements or addenda between the parties, constitute the entire agreement between the Client and the Company regarding the services provided.